Impact
At least two users experienced issues scheduling Talk to a Hacker appointments. The issue started on UTC-5 24-06-26 16:00 and was reactively discovered 1.4 hours (TTD) later by a customer who reported to an engagement manager [1] that the Talk to a Hacker feature displayed the message This calendar is currently unavailable
. The problem was resolved in 15.3 hours (TTF) resulting in a total impact of 16.8 hours (TTR) [2].
Cause
Insufficient permissions between Calendly and Google Calendar caused the issue.
Solution
Creating a dedicated Calendly account was necessary to manage permissions effectively for its associated calendar.
Conclusion
Monitoring the Calendly account linked to Talk to a Hacker on the platform is essential for ensuring functionality and availability. THIRD_PARTY_ERROR