Impact
An unknown number of users experienced difficulties navigating the platform as information was not listed in views such as Groups, Vulnerabilities, Consulting, and others. The issue started on UTC-5 24-03-18 16:39 and was reactively discovered 43.2 minutes (TTD) later by a customer who reported through our help desk [1] that the Groups view was not loading correctly. The problem was resolved in 2.4 hours (TTF), resulting in a total window of exposure of 3.1 hours (WOE).
Cause
An incompatible change in the API occurred due to the renaming of plans from Machine
to Essential
and Squad
to Advance
. This change required adjustments to the corresponding functions in the back-end [2].
Solution
The problematic commit was reverted to address the issue [3].
Conclusion
An API incompatibility triggered the issue, revealing shortcomings in the testing environment’s ability to evaluate such scenarios. To address similar incidents, step-by-step guide will be created to ensure seamless transitions when renaming components, enhancing testing procedures for future changes [4]. INCOMPLETE_PERSPECTIVE < IMPOSIBLE_TO_TEST