Impact
At least one user encountered consistent failures when attempting to generate fixes. The issue started on UTC-5 25-11-11 17:11 and was proactively discovered 22.8 hours (TTD) later by a staff member through our help desk [1] that the extension and the platform displayed an Endpoint request timed out message when trying to generate a fix. The problem was resolved in 2.4 hours (TTF), resulting in a total window of exposure of 1 day (WOE) [2].
Cause
During an internal infrastructure update, the component responsible for generating fixes was assigned an incorrect permission. This prevented it from communicating with the API that processes fix requests, causing the system to time out instead of returning a result [3].
Solution
The misconfigured permission was corrected using a simpler and reliable approach that restored the expected communication between components [4].
Conclusion
No additional preventive actions have been established for now, as this type of failure is inherently difficult to reproduce or validate in non-production environments. A more robust monitoring mechanism for the fix service may be needed to ensure faster detection when similar failures occur. INFRASTRUCTURE_ERROR < IMPOSSIBLE_TO_TEST