Impact
At least one external user experienced issues when being the sole member at the group or organization level while attempting to add new members. The issue started on UTC-5 24-03-01 18:01 and was reactively discovered 9.8 days (TTD) later by a client who reported through our help desk [1] that when using the functionality to invite new members, they were redirected to a new window where the member addition modal failed to open. The problem was resolved in 23.7 hours (TTF), resulting in a total window of exposure of 10.8 days (WOE) [2].
Cause
An error in the Empty state component, triggered when no data is available on the platform, such as the absence of active members, caused the issue. Although the component’s button should open an internal modal or redirect to a webpage, a programming error consistently redirected users to an external link, even when the URL was undefined, resulting in a blank browser tab [3].
Solution
The link component was modified to prevent opening a new window if the URL is undefined [4].
Conclusion
The component lacked an associated unit test, which contributed to the oversight of the button click action before deployment to production. To prevent similar issues in the future, unit tests have been implemented for the component, ensuring thorough verification of both redirection to external URLs and internal platform actions [5]. INCOMPLETE_PERSPECTIVE < MISSING_TEST