Impact
At least two groups experienced issues when listing registered members. The issue started on UTC-5 24-10-08 10:35 and was reactively discovered 1.2 hours (TTD) later by a client who reported it through our help desk [1] that when accessing the Members tab the platform displayed the message There is an error :(. The problem was resolved in 5.5 hours (TTF), resulting in a total window of exposure of 6.7 hours (WOE) [2].
Cause
The Members section failed to render because a required field in a user's database record was manually deleted. This caused an exception when retrieving group members, preventing the view from loading properly.
Solution
The database was manually corrected to address the data inconsistency and ensure it complied with the required schema.
Conclusion
Developers need to take full responsibility when making critical changes. They must thoroughly understand the modifications and their potential impact on system functionality to ensure everything operates smoothly. DATA_QUALITY < INCOMPLETE_PERSPECTIVE