Impact
An unknown number of users found that the website’s menu items were not working. The issue started on UTC-5 24-03-05 09:53 and was proactively discovered 2.8 hours (TTD) later by a staff member who reported through our help desk [1] about an issue with the website's navigability. The problem was resolved in 1.6 hours (TTF), resulting in a total window of exposure of 4.5 hours (WOE) [2].
Cause
The components responsible for the website's functionality were not working correctly. This occurred due to an error when importing a library being added [3].
Solution
The library import was rectified [4].
Conclusion
The absence of targeted tests for the website allowed the error to remain undetected throughout the development process. Steps will be taken to implement comprehensive testing covering all functionalities and ensure application performance verification at each development stage. Therefore, an issue was created to implement such tests [5]. INCOMPLETE_PERSPECTIVE < MISSING_TEST