Impact

At least two groups encountered issues while registering environments for Azure and GCP. The issue started on UTC-5 24-12-17 14:14 and was reactively discovered 9.7 days (TTD) later by a client who reported through our help desk [1] that the platform displayed an error when attempting to complete the registration. The problem was resolved in 4 hours (TTF), resulting in a total impact of 9.9 days (TTR) [2].

Cause

An error in the CSPM environment verification process affected the ability to add new Azure and GCP environments. This issue arose from a misconfiguration in the interaction with the external APIs used for validation [3].

Solution

The process used to validate environments was updated to work correctly with the external cloud provider APIs, ensuring smooth and accurate registration of new environments [4].

Conclusion

More robust tests will be implemented to ensure that future adjustments to this functionality do not disrupt the registration process. INCOMPLETE_PERSPECTIVE < MISSING_TEST