Impact

An unknown number of users experienced issues when trying to access the platform. The issue started on UTC-5 24-05-09 11:55 and was proactively discovered 1.2 hours (TTD) later by a member of the product team, who reported through our internal chat that the platform was not loading and displaying a white screen upon login. The problem was resolved in 57.6 minutes (TTF) resulting in a total impact of 2.1 hours (TTR) [1].

Cause

Alterations in how the organization item was structured in the local storage resulted in unexpected behavior. These changes caused issues for users who still had the old structure stored, leading to problems with the platform’s functionality [2].

Solution

At the moment, a revert of the commit that introduced the issue was performed [4].

Conclusion

The problem arose because the platform could still function with the new local storage structure, allowing all tests to pass. The name of the local storage item was replaced to enforce the use of a new item with its new structure, ensuring compatibility with the updated local storage structure. INCOMPLETE_PERSPECTIVE