Impact
At least one group encountered issues adding new git roots. The incident was reported proactively. The issue started on UTC-5 22-09-13 15:28 and was proactively discovered 14.3 months (TTD) later by a staff member who reported through our help desk [1] that while setting up a PoC an error occurred when trying to add new roots via ZTNA into the Scope section of the Platform. The problem was resolved in 3.7 days (TTF), resulting in a total window of exposure of 14.4 months (WOE) [2].
Cause
The problem originated during a migration, which did not consider inactive elements within the organization due to group deletion. The migration focused only on active group elements, leaving out the roots of the deleted groups. Consequently, these group roots missed receiving the new attributes [3].
Solution
A migration was performed to add the missing data to the incomplete git roots [4].
Conclusion
Currently, there is no way to test this type of migration to ensure the completeness of the data, making it prone to overlooking crucial elements, as observed in this instance. The team is developing new strategies to guarantee the integrity of the data after any migration to avoid these issues. DATA_QUALITY < FAILED_MIGRATION < MISSIGN_TEST